Working and Communicating
With Americans

How To Attend This Course:
Contact us to request a proposal for a customized in-company program, or to be notified when we schedule a public seminar in your area.

Course Outline:

I. Introduction to Cross-Cultural Communication
	What is 'Culture'?
	Basic elements in building cross-cultural understanding.
II. The American Business Environment
	Introduction to the U.S.: American values and communication style.
	Understanding the motivations and expectations of American colleagues.
	Diversity in the workplace - gender and ethnic issues.
III. Management Styles & the Decision-Making Process
	Management characteristics and expectations across cultures.
	Understanding the motivations of American managers in public companies.
	Comparing corporate decision-making processes in the U.S. and Japan.
IV. Communication Skills & Relationship Building
	Coping with the language barrier: how cultural orientation and individual styles affect communication.
	Americans' expectations of communication in meetings and presentations .
	Building communication skills for: meetings, presentations, informal socializing.
	Creating and maintaining good relations with individual American colleagues.
	Strategies for intercultural problem-solving and discussion.
	Skills for communicating using email.
	Bridging the gap: Overcoming differences between the Japanese and American business environments.